Please read this document to find out how we collect and process your information.
We collect the following types of information:
Name, email address, delivery address, billing address, telephone numbers
Payment details – please see ‘Who we may share your information with’ section and ‘Where your information is stored and how it is kept safe’ section.
We collect information when you:
create an account or fill in a form on our website
contact us by phone, email or otherwise interact with us to provide information to us
place an order with us either via our website, in person or by any other means
subscribe to newsletters or other communications
submit payment information to us
visit the website.
We only use your information where:
we need to perform the contract between us
you have provided your affirmative consent, which you may withdraw at any time, such as by signing up to our mailing list
it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
we need to comply with a legal or regulatory obligation.
We need your information to be able to:
provide our services and website to you and to promote our business to you
fulfil your order and to communicate with you about your order
deal with any complaints you may have about our services or products and to provide general customer support
provide you with information or advertising relating to our products or services.
Who we may share your information with:
Our payment service providers, who are:
Wix Payment. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Wix Payment is Wix's in-house payment service.
All direct payment gateways offered by Wix.com and used by Wix adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. https://www.wix.com/about/privacy
Square For financial transactions relating to in-person sales at shows and events. https://squareup.com/gb/en/legal/general/privacy-no-account
We share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. We do not have access to or store your card details.
Distribution and delivery service providers. We use Shipstation for this https://www.shipstation.com/privacy-policy/ and Royal Mail.
Marketing and customer management service providers for Newsletter distribution – we use Ascend from Wix for this. https://www.wix.com/about/privacy
We do not sell or share your personal information with third parties for their own marketing purposes.
If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Finally, we may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
How we store information and keep it safe:
Your information will be held at our registered office in Warwickshire, and our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Access to information is restricted to employees and authorised individuals and companies who need it to perform their work
How long we keep information for:
We will do our best not to keep your information for longer than necessary to facilitate your use of our services and website, other than as required by law. We will regularly review the information that we hold and delete unnecessary information from our systems.
Unless you request otherwise, we may retain information that will make providing our services and website to you more convenient and safer, such as your previous orders, but you have the right to ask us to delete any information that we hold about you – see the ‘Your rights’ section below.
Transfer of personal information outside the EU
The hosting facilities for our website are situated data centres located at the United States of America, Ireland, South Korea, Taiwan and Israel.
Wix.com Ltd. is based in Israel, which is considered by the European Commission to offer an adequate level of protection for the Personal Information of EU Member State residents. Wix affiliates and service providers that store or process Personal Information on Wix’s behalf are each contractually committed to keep it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction.
Wix.com participates in, and has certified its compliance with, the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Wix.com is committed to subjecting all Personal Information received from European Union (EU) member countries and Switzerland, respectively, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles.
Wix.com complies with the Privacy Shield Principles for all onward transfers of Personal Information from the EU, including the onward transfer liability provisions. https://www.wix.com/about/privacy
Depending upon where you reside, you have a number of rights in relation to your personal information. Some of these rights apply generally, certain rights apply only in certain limited cases.
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, Restrict, Delete. You may also have rights to change, restrict our use of, or delete your personal information. Expect in exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. https://ico.org.uk/make-a-complaint/
Contact us:, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:
East Chase Farm