​
Terms & Conditions
Product descriptions
We have taken every care to ensure that the descriptions of our cloth and other products available on this website are as accurate as possible. However, we must emphasise that, by the very nature of our cloth, there may be variations in the dye and regularity of design. These characteristics are an essential part of its individual, handcrafted beauty and should not be considered as flaws. We have done our best to use photographs that show the true colour of the cloth, as well as provide information on size of motif/design but, please remember that computer screens can show colours differently. If you would like to check the suitability of the cloth for your purposes, we would suggest you order a swatch.
Payment
Our payment processes are entirely secure. Our site is hosted by the Wix.com platform and all direct payment gateways offered by Wix.com adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
​
Accepted Credit Cards: VISA, Master Card, American Express, Discover, JCB, Diners and UnionPay (UnionPay is not yet available to all users)
Accepted Debit Cards: Visa & MasterCard
We also accept Google Pay and Apple Pay, and offer payment via Paypal, and Paypal interest free payments.
For our point of sale, in-person sales, we use a Square card reader.
​​​
​
GPSR:
The health and safety of our customers is of paramount importance to us, which is
why all our products are compliant with the General Product Safety Regulation -
Regulation (EU) 2023/988.
​
For any health and safety issues regarding our products, please contact us directly
via post or email at contact@clothatelier.com or alternatively you can contact our
authorised EU Representative at GPSR@euify.eu.
​
Our EU Product Representative contact details are;
Euify OSS B.V.
Prinses Margrietplantsoen 33
2595 AM, Den Haag
The Netherlands
Returns:
We hope you will be delighted with your purchase from us. While we do not give refunds or accept returns for cloth, as this will have been cut to your specific requirements, or for Sale items, for all other items we can offer a full refund provided you contact us within 7 days of receipt by emailing us at contact@clothatelier.com. The item[s] must be returned to the following address, unused and in the original condition, including all packaging, within 14 days of receipt. Please note that returns will not be provided for any item if notification is beyond 7 days of receipt.
Refunds will be issued to the original method of payment once we have received the item. We do not refund the original postage costs for returned goods unless a fault or error on our part. You are responsible for postage & other return costs, the goods are also your responsibility until they have been received by us. We recommend using a recorded delivery/tracked postal service. Postal charges will only be reimbursed to you by us in the case of faulty or incorrectly supplied goods.
You are also fully responsible for the payment of any international taxes levied for a return package, e.g customs duty and/or VAT. To avoid this charge, please clearly mark your parcel RETURNED MERCHANDISE.
Please do not return goods without contacting us as above.
This does not affect your statutory rights.
Address for returns:
Cloth Atelier
East Chase Farm
Chase Lane
Kenilworth
Warwickshire
United Kingdom
CV8 1PR
​​
​
​
​Our Cookie Policy
About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.aboutcookies.org.uk/
How we use cookies
We use cookies for the following purposes:
-
To allow our website to function and remain secure, for example our cookies remember the goods you place in your shopping bag and saves you having to enter the basic contact information that you provided us with if you have set up an account.
-
We may use non personal cookies for analytics and some social media cookies to allow us to provide you with a personalised experience.
-
Our cookies do not remember your credit card details.
Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. You can alter your cookie and JavaScript settings in your browser’s preferences, which is usually found in the Edit menu.
Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website The following links explain how to access cookie settings in various browsers:
To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
​
​
​
​
​
Privacy Policy
Please read this document to find out how we collect and process your information.
We collect the following types of information:
-
Name, email address, delivery address, billing address, telephone numbers
-
Payment details – please see ‘Who we may share your information with’ section and ‘Where your information is stored and how it is kept safe’ section.
We also obtain some information about you when you visit our website or open emails that we might send to you. This may include general user information about your computer and your visits to our website, such as IP address, location, browser, operating system, referral source, length of visit and pages visits. Please see our ‘Cookie Policy’ for more information about how we use cookies.
We collect information when you:
-
create an account or fill in a form on our website
-
contact us by phone, email or otherwise interact with us to provide information to us
-
place an order with us either via our website, in person or by any other means
-
subscribe to newsletters or other communications
-
submit payment information to us
-
visit the website.
We only use your information where:
-
we need to perform the contract between us
-
you have provided your affirmative consent, which you may withdraw at any time, such as by signing up to our mailing list
-
it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
-
we need to comply with a legal or regulatory obligation.
We need your information to be able to:
-
provide our services and website to you and to promote our business to you
-
fulfil your order and to communicate with you about your order
-
deal with any complaints you may have about our services or products and to provide general customer support
-
provide you with information or advertising relating to our products or services.
We also use the general user information we collect when you visit our website or open emails to help us more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns). Please see our ‘Cookie Policy’ for more information about how we use cookies.
Who we may share your information with:
Our payment service providers, who are:
-
Wix Payment. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Wix Payment is Wix's in-house payment service.
All direct payment gateways offered by Wix.com and used by Wix adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. https://www.wix.com/about/privacy
-
Square For financial transactions relating to in-person sales at shows and events. https://squareup.com/gb/en/legal/general/privacy-no-account
We share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. We do not have access to or store your card details.
Distribution and delivery service providers. We use Royal Mail.
Marketing and customer management service providers for Newsletter distribution – we Klaviyo for this purpose.
We do not sell or share your personal information with third parties for their own marketing purposes.
If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Finally, we may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
How we store information and keep it safe:
Your information will be held at our registered office in Warwickshire, and our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Access to information is restricted to employees and authorised individuals and companies who need it to perform their work
How long we keep information for:
We will do our best not to keep your information for longer than necessary to facilitate your use of our services and website, other than as required by law. We will regularly review the information that we hold and delete unnecessary information from our systems.
Unless you request otherwise, we may retain information that will make providing our services and website to you more convenient and safer, such as your previous orders, but you have the right to ask us to delete any information that we hold about you – see the ‘Your rights’ section below.
Transfer of personal information outside the EU
The hosting facilities for our website are situated data centres located at the United States of America, Ireland, South Korea, Taiwan and Israel.
Wix.com Ltd. is based in Israel, which is considered by the European Commission to offer an adequate level of protection for the Personal Information of EU Member State residents. Wix affiliates and service providers that store or process Personal Information on Wix’s behalf are each contractually committed to keep it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction.
Wix.com participates in, and has certified its compliance with, the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Wix.com is committed to subjecting all Personal Information received from European Union (EU) member countries and Switzerland, respectively, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles.
Wix.com complies with the Privacy Shield Principles for all onward transfers of Personal Information from the EU, including the onward transfer liability provisions. https://www.wix.com/about/privacy
​
​Your rights
Depending upon where you reside, you have a number of rights in relation to your personal information. Some of these rights apply generally, certain rights apply only in certain limited cases.
-
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
-
Change, Restrict, Delete. You may also have rights to change, restrict our use of, or delete your personal information. Expect in exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
-
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
-
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. https://ico.org.uk/make-a-complaint/
Changes:
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us:
If you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:
Email: contact@clothatelier.com
Address: Cloth Atelier
East Chase Farm
Chase Lane
Kenilworth
Warwickshire
United Kingdom
CV8 1PR